"I'm always on the lookout for 'good people,' I've liked to say as my mantra for hiring. And for a long time that meant smart, passionate people with very similar experience to mine.
This isn't a realistic standard, especially when I work in a nascent, ever-changing field. Fact is, I need people who don't have the same experience that I do; I need people who think differently and who will make me smarter. I need people who came from the client side, the agency side, the geekier side, who can tell me what we're missing. I need youth; and yet I need experience. I need seasoned people who can also drop outmoded thinking. I need someone who sees working with my organization as the ultimate opportunity and yet makes me feel like I have struck gold by having her on board.
I need a lot, you see. And, I suspect, I'm not different from the millions of managers out there who are navigating increasingly global, networked markets.
I believe BlogHer was able to grow as a business because the community had no pre-conceived notions of what it was (other than an org for women), which only freed us up to get smarter and fully leverage the talents of the many women who opted to work with us. But I can't give myself that credit, or the company. We had no choice but to embrace women and diversity--it was our mission.
Yet that's not a given for many other organizations. I had an eye-opening experience this weekend, when I attended the Women's Leadership and Innovation Conference, produced by Womensphere, in New York City this weekend. I was invited to speak on a panel about women who'd started entrepreneurial ventures involving community, though I was able to sit in on a few sessions, notably the lunch keynote, entitled "Unleashing Potential: Inspiring and Empowering Diverse People - and Oneself". The session was moderated by Nadine Mirchandani of Ernst & Young and featured Freada Kapor Klein, CEO of The Level Playing Field Institute, Joanne Creighton, President of Mout Holyoke College, and Carla Harris, Managing Director and Head of Equity Private Placements and Global Capital Markets at Morgan Stanley.
All three of the panelists impressed me, though they offered up wisdom from very different perspectives. As head of the Level Playing Field Institute, Klein showed how companies actually lose billions of dollars of talent by insisting on one kind of talent, or a resume branded with all the right schools and experience.
"You don't always know why someone went to the school she did," Klein said. We assume that if someone's school wasn't top tier that the candidate couldn't get into top tier, but that's just not the case. Many top candidates had to care for family and stay close to home. Or, for some, a top-tier school just wasn't a priority.
I went to school with a very different notion of what I would be doing once I graduated, and "new media", let alone "social media", wasn't exactly a major. Qualified candidates can be people who have very different backgrounds, or who couldn't afford a good school.
Klein also mentioned companies that shall remain unnamed (ine rhymes with "Oogle") that often miss the big picture by requiring educational transcripts as a gatekeeping method. She mentioned a very experienced 39-year-old woman who was recruited by the company, who had to first produce a college transcript before the company could continue discussions. I understand such incidents where people lied about their background, but in this instance, the work and experience seemed to take precedence, no?
As Joanne Creighton mentioned some of Mt. Holyoke's history and traditions during her keynote, women interspersed in the audience clapped or laughed; they were clearly alumni. It occurred to me that some of us had another form of privilege that even other educated people may not have had in life, the influence of strong women; an education that was grounded in the notion that women would do great things.
I didn't go to a sexist school. My sorority supported sisterhood and good works. But I don't think that state or co-ed schools necessarily promote women making a place for themselves in the world. Rather, in these environments you have to seek out this re-enforcement. As I met so many Mt. Holyoke alumns the pride and assumption of being powerful was apparent in each one. Sure, some graduate and don't opt to have groundbreaking careers, but none question whether they can have these things. For many other women with different educations confidence is genetic, or discovered through chance experiences, or just plain hard-won.
The final speaker, Carla Harris, just impressed the hell out of me, and everyone in the room. At the urging of someone in the audience, she even sang a bit of Gospel for us. I loved her opening lines. She took issue with the name of the panel, "Unleashing Potential". She thought the word "potential" should be replaced by the word "power".
"I'm a black woman who's been on Wall St. for over 20 years. I think I know a thing or two about power," she said, amidst a cheering audience.
Harris taught me another lesson, different from the others. She's black, a woman, and has had all the "right" education, having gone to Harvard for undergrad and Business School. She fit the bill for any organization who wanted to hire smart minorities. But from this position she didn't fall for settling on just getting in the door, nor did she forget who she was.
The first pearl of wisdom she shared with the audience was about being authentic, aspiring on your own terms.
Sure, she said, you need to learn about a corporate culture and play along with the rules of that organization, but you had to do that in a way that was still in alignment with yourself. She told a great story from early in her career, back in the 1980s, when she was just out of school and a senior manager said, amidst a roomful of people, "Why don't you come sit on my lap, Carla." And she said back, "Don't be writing checks with your mouth that the rest of your body can't cash." I'll bet the incident kept her from being marginalized in a hard-driving Wall Street environment.
That panel, along with my personal experiences, left me with some perspective for what to consider 'good people' to hire. I've come up with some of my own principles.
Ask yourself about the candidate: Does this person want to be here? Sounds like a silly question, but you know it when a candidate is not totally interested, or weighing other options. There's too many other things you will have to worry about to invent the right hire, let alone keeping things interesting for the wrong one. Just don't go there.
Having a "star" on board can be more of a pain than a gain. Don't get me wrong, competence is important. Your candidate may know all of the right people and have been extremely successful in jobs similar to the one for which you are hiring. But if that candidate is going to rest on her laurels, or destroy a team dynamic, the damage may far outweigh the benefit of having this person on-board.
Don't be turned off by someone who is concerned about culture, or her hours. People who ask these questions signify people who are serious about doing well, and thus need to know what is expected of them. Will you expect them to work all hours? If there's a mismatch, then respectfully part ways, or even consider what you are missing by having someone with some boundaries on your team.
Notice here that I never said anything about educational or professional pedigree. Of course there are certain criteria that must be met in these areas, but this is the easy part, people. Finding "good people" is more art than science, I'm afraid. For people who came to their careers from more of zig-zagged than a straight line, this is excellent news.
Jory Des Jardins also blogs at Pause.
Comments
A good rule for life, period!
Drop all assumptions is such a good rule for so many situations! Great post.
Kalyn Denny
Kalyn's Kitchen
Great Post
Jory, I'm so glad you referenced the zig-zag career at the end. There are many dynamic women that left the workforce to raise families that will eventually opt to get back in the game. It's critical that managers look beyond the traditional career ladders on resumes or they'll likely miss some tremendous talent.
Amy@UWM
Up With Moms
very helpful
This is helpful when thinking about hiring someone for work - and is a good reminder for me thinking about hiring a new nanny. When I started this search, I had assumed that I was looking for a lot of the same qualities as my previous nanny, who I loved. But I hadn't figured out which of those qualities were most important. Instead of going into a search with a picture of the ultimate end goal in my head, I would have done much better entering the search with my mind as a blank slate for all but the most critical characteristics.